Frequently Asked Questions
What should I prepare for my appointment?
To optimise your experience and facilitate the delivery of our services, please kindly consider the following space requirements at your location prior to making a booking for home visit treatments:
1) Treatment Area:
Ensure there is sufficient space to accommodate a mobile treatment plinth (213 x 82cm) with some space around it, allowing for a comfortable and safe environment during your session.
2) Exercise Demonstration Space:
In some cases, we may need to demonstrate specific exercises to enhance your recovery. Please ensure that there is enough room for us to guide you through these exercises effectively.
If you have any concerns or questions regarding the space requirements, please don't hesitate to contact us. We are here to assist you and make your experience as comfortable and beneficial as possible.
For massage clients, please make sure you have towels ready for use during the session.
What is the difference between Sports Massage and Deep Tissue Massage?
Sports massage combines massage and stretching to enhance performance and aid in recovery around training and sporting events.
Deep tissue massage targets general aches and fatigue with slow, deep strokes and firm pressure.
Both types offer benefits such as improved circulation and reduced muscle tension, with the choice depending on individual goals.
What is involved in a physiotherapy session?
Our Physiotherapy Home Visit includes a detailed consultation to
understand your condition and goals, followed by a thorough physical assessment. Tailored physiotherapy interventions are administered, complemented by a personalised exercise program.
A physiotherapy report is available upon request after the session.
This hollistic approach ensures effective and personalised care to meet your specific needs.
Pregnancy Massages
We can only offer this treatment to mothers from the 2nd trimester onwards (13 weeks onwards). If you are not sure whether you would be suitable for a massage during your pregnancy, please consult your doctor or get in touch to discuss further.
Payment methods
All appointments are charged upfront at the time of booking unless other arrangements have been made.
We accept payments through debit/credit cards on our booking website.
Other payment options such as bank transfer or cash payments are possible, please get in touch to discuss this prior to making your appointment.
Insurance Clients
At present, we do not accommodate clients with insurance coverage. However, as our services continue to grow and evolve, we may explore the possibility of extending coverage to include insurance clients in the future. We appreciate your understanding and remain committed to providing high-quality services tailored to our clients' needs.
If you have any further inquiries or require assistance, please feel free to contact us.
Cancellation Policy
In the event that you need to cancel or reschedule your appointment, we request a minimum of 24 hours' notice. Failure to adhere to this notice period will result in the forfeiture of your appointment. We appreciate your understanding and cooperation in this matter.
Privacy Notice
At Claude Mok Physiotherapy, we are committed to ensuring the privacy and protection of your personal information.
This privacy notice outlines how we collect, use, disclose, and protect your information in accordance with applicable privacy laws.
Information We Collect:
We may collect the following personal information:
1. Name
2. Contact details (address, email, phone)
3. Date of birth
4. Medical history and relevant health information
5. Billing and payment information
How We Use Your Information:
We use your information for the following purposes:
1. Providing physiotherapy and massage services
2. Scheduling and managing appointments
3. Billing and processing payments
4. Communicating with you about your treatment and services
5. Complying with legal and regulatory requirements
Disclosure of Information:
We may disclose your information to:
1. Our staff members involved in your treatment
2. Third-party service providers (e.g., billing, scheduling software)
3. Legal authorities if required by law
Security Measures:
We take appropriate measures to safeguard your information, including encryption, secure storage, and access controls.
Your Rights:
You have the right to access, correct, or delete your personal information. If you have any concerns or requests, please contact us using the information provided below.
Contact Information:
Claude Mok Physiotherapy
info@claudemokphysio.com
+44 7938903778
Changes to this Privacy Notice:
We may update this privacy notice from time to time. The latest version will be available on our website.
By engaging with our services, you consent to the practices described in this privacy notice.
17/02/2024
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